All HQD Restocked - New products - HQD Box (3900 puff) and Cuvie Air (4000 puff) available now.

To ensure that shipments are fulfilled on time, it is important that you put your shipping address into our system correctly. We have deployed some expensive global address matching software that will assist you in creating your address AND as well we do a manual check on orders in our shipping system. It is critical you double-check your address. We will not be held liable for a delivery address that was incorrectly entered.
If you are unsure of your real address, do a Google or Bing Search and confirm or send us an email via the contact us tab and we can assist.

Common errors:

Typical errors are placing a unit number in address line 2, or not providing a unit number at all when you live in a large apartment block, or asking for the packet or box to be left next door. Some countries like New Zealand and Australia allow a Post Parcel Collect system. .

Another error is using the wrong postcode. IF there is another street the same as yours in another state it will allow an incorrect state to be entered.

Shipments:

All orders will be usually packed and shipped within 48 hours or the next business day once the order has been received and is paid.

Deliveries Internationally are now problematic and delivery times have deteriorated since COVID, SARS and related global epidemics.

Covid-19 has changed the way New Zealand Post are delivering parcels globally. In recent weeks and as near Christmas deliveries are extended by up to two weeks or even more. International Postal Systems are overwhelmed with parcels.

The best way to follow your order is via the extensive tracking system we use. You get both an overview and as well a link to the New Zealand Courier System we are now using. As New Zealand Courier passes over the parcel/shipment to your local postal system ie USA UPS, Spain and EU Correos, Britain Royal Mail, and in Australia, Australia Post.

Shipping times: 

New Zealand Post provides 2 options for shipping:

  1. New Zealand GO Express : 

You may opt to upgrade to New Zealand Express post by selecting the express option. If you are ordering on Saturday night you are having a bender, it will not arrive quicker that if you ordered on Monday and should arrive that week.

HQD Tech Australia Shipping
New Zealand Post Express Label used on all Express Shipments
  1. New Zealand GO standard: (not much cheaper) for bulkier, heavier or larger quantities

For NZ Post standard post, please allow 7-30 Business days depending on which country the shipment is going to. Recent orders to the USA took four weeks, Israel three weeks, Ireland 4 weeks. ALL export orders are collected by the New Zealand Post Couriers from our warehouse in Henderson, Auckland, New Zealand.

Coronavirus delivery updates webpage:

Visit latest updates

We hope to get your HQD products to you as soon as possible and will ensure this is done in a timely manner.

IMPORTANT CHANGES made October 29 2021
New Zealand Post-Partnership

We have entered into a new partnership with New Zealand Courier Post as our primary courier service. This will definitely speed up deliveries from our New Zealand warehouse team.

We hope you enjoy our genuine HQD products [look for the QR Code scratchie to show it is genuine] and, if you have any further questions please do not hesitate to use the contact form on the ‘contact us’ page found here